FAQ

Guides/Navigation

• Step-by-step Guide on Fiat (USD) Services
• Step-by-Step Guide for Level 1 & Level 2 Verification

Account Management

• How do I set up 2-factor authentication (2FA)?
• How do I register a Huobi US account?
• How do I change my password?
• Why didn't I receive a verification email?
• Why didn't I receive an SMS verification text?  
• Why are some things on my account disabled?

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Deposit, Withdrawal, and Wallet Services

• Fiat (USD) Deposits & Withdrawals
• Digital Asset Withdrawal Fees
• Withdrawal Limit Instructions
• Verification Levels- People's Republic of China
• Verification Levels- United States
• Why are the deposit addresses of some digital assets the same?

See all 11 articles

Trading on Huobi

• I can’t find the transaction ID on the blockchain

Security

• Who at Huobi has access to my account?
• How do I know my funds are safe on Huobi US?
• Is HBUS regulated?
• What does Huobi US do with customer funds?
• Does Huobi US Store My ID?

Other Topics

• Cease to Operate FAQ
• License Q&A
• What is Huobi US / HBUS?
• Huobi US Customer Support
• Feedback and Suggestions
• Restricted States