This article was last updated on January 22, 2020 and is subject to change.
- Can I still withdraw my assets?
Yes, you have until January 31, 2020 20:00 PT/23:00 ET to withdraw the assets in your account.
Post January 31, 2020:
- For digital asset withdrawals, please contact HBUS Customer Service team at support@hbus.com for assistance
- For fiat asset withdrawals, please go to contact Prime Trust https://primetrust.com/
- What will happen to the assets left in my account after January 31, 2020?
You will have to contact support@hbus.com to arrange your withdrawal of any remaining assets. HBUS strongly recommends that all customers withdraw their assets prior to January 31, 2020.
- What if my assets do not meet the minimum withdrawal requirement?
You are encouraged to exchange your assets to alternative assets that have a lower minimum withdrawal requirement. Please note that a withdrawal fee will be applied per the table below:
|
|
Withdrawal Minimum |
Withdrawal Fee |
|
USD |
100 |
5 |
|
USDT |
200 |
5 |
|
BTC |
0.01 |
0.001 |
|
ETH |
0.05 |
0.005 |
|
XRP |
20 |
0.1 |
|
BCH |
0.01 |
0.0001 |
|
LTC |
0.1 |
0.01 |
|
ZEC |
0.03 |
0.001 |
|
ONT |
2 |
1 |
|
ELA |
0.2 |
0.1 |
|
LSK |
0.2 |
0.1 |
|
XMR |
0.02 |
0.01 |
|
XLM |
8 |
4 |
|
STEEM |
1 |
0.5 |
|
ETC |
0.5 |
0.01 |
|
DASH |
0.02 |
0.002 |
|
QTUM |
0.4 |
0.01 |
|
PAI |
10 |
5 |
|
DOGE |
1000 |
500 |
|
DTA |
770 |
100 |
|
ZRX |
10 |
0.005 |
|
ADA |
538 |
10 |
|
NAS |
33 |
0.2 |
|
TUSD |
20 |
2 |
- Can I still deposit to my account?
Deposits are no longer accepted. Please note that any deposit made after December 16, 2019, will not be reflected in your account balance.
- How can I access my transaction history after January 31, 2020?
HBUS strongly encourages customers to export transactions immediately. Please contact support@hbus.com after January 31, 2020, for further support.
- If I cannot log into my account, what can I do?
Please contact the HBUS support team at support@hbus.com with details of the access issue.
- If I need additional support, where should I go?
Please contact the HBUS support team at support@hbus.com
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